Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. ✦ It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Damages must be noted in writing on the Bill of Lading. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. ✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. We cannot store your furniture once your order has been fulfilled. Missed appointments, refused deliveries, and elective delays will incur additional fees. Our free shipping offer applies to first attempts only. ✦ Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Failure to do so will lead to production delays. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. We ask that you please review and confirm your order details and send us written approval of your sketch (and/or any changes to the sketch if needed.) Once a production sketch is approved, further changes or adjustments cannot be made. It is not the time to make change requests beyond that. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that you requested when you placed your order. You must review your sketch and approve it in writing. Legacy and Custom Concierge orders will generate a dimensioned, customized production sketch 10-14 business days after your order was placed and payed for. ✦ Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order! We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Please confirm that our posted estimated lead time will work for your timeline. Orders may not be changed or canceled at any time, for any reason. ✦Since every order is hand-built to your exact specifications, all furniture is final sale. Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:
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